Support

Contact us

A human reads every message.

The fastest way to reach us for anything — product help, billing, refunds, privacy requests, bug reports, or template ideas — is email:

What to include

• Account or billing questions — write from (or mention) the email address on your account, and for refunds add the approximate date of the charge. Our full policy is here: Refund & Cancellation Policy.
• Bug reports — tell us your device/browser and which template you were editing; a screenshot helps a lot.
• Privacy requests (access, export, or deletion of your data) — send them from your account email so we can verify it's you. Details: Privacy Policy.

Response times

• We aim to reply to every message within 2 business days.
• Pro subscribers get priority; Lifetime customers get bumped to the front of the queue.
• Refund and cancellation requests are actioned within 2 business days.

Before you write — quick answers

• How do I unlock Pro on a new device? Paste the license key from your purchase receipt on the Pricing page or in the maker, or just log in to your account.
• How do I cancel? Use the link in your payment receipt, or email us and we'll do it for you — see the Refund & Cancellation Policy.
• Where are my saved menus? In your Account, from any device.